Letter to KFC on 31/08/10:
So you finally got it right. A hot and spicy burger that was just that: hot and spicy. Never mind the fact that your so called “Zinger” has been on the menu for years, the Supercharged Zinger was what really got my juices flowing.
And now, after it has entrenched itself into my Friday diet, you’re taking it off the menu. How can I go back to a regular Zinger after this? I might as well lick the oily remnants of my Wicked Wings from the semi-translucent Hot Box that, after my final Supercharged feast, will sit cold and empty; just like my stomach... and my heart.
I’ll have to suck the juices from the pre-moistened refresher towelette (which, coincidentally, seems to have a new fragrance. What exactly do you call that scent?), in order to remember what flavour feels like.
So answer me, damn you: why are you taking the Supercharged Zinger off the menu?
The dirty bird just ain’t hot enough for me anymore.
Tuesday, August 31, 2010
One failed sundae mission too many: the result
So I never received a reply to my complaint about the sundae, but the following things have happened since I sent it:
1. A few people I know have started a "Refuse the waiting bay" campaign, basically choosing not to move their cars if asked to wait. The Maccas workers are usually a bit gobsmacked, but do tend to hurry up a bit
2. Despite my threats, I've been back to the local Maccas. The sundae quality has improved significantly. They now look a lot more like the pictures
3. At the drive-thru window there is now a computer screen that shows you how long you have been waiting. Judging by the makeshift nature of this, I can only assume it is in reaction to my complaint. Since the clock has been there, service times have really reduced
I am still a little peeved that they didn't reply to me though....
1. A few people I know have started a "Refuse the waiting bay" campaign, basically choosing not to move their cars if asked to wait. The Maccas workers are usually a bit gobsmacked, but do tend to hurry up a bit
2. Despite my threats, I've been back to the local Maccas. The sundae quality has improved significantly. They now look a lot more like the pictures
3. At the drive-thru window there is now a computer screen that shows you how long you have been waiting. Judging by the makeshift nature of this, I can only assume it is in reaction to my complaint. Since the clock has been there, service times have really reduced
I am still a little peeved that they didn't reply to me though....
Wednesday, August 4, 2010
One failed sundae mission too many
Sent to McDonald's Head Office, 4th August 2010:
Dear McDonald's Sundaes... oh how I missed you while I was pregnant! Even though I didn't believe all that hype about you being made of pig fat, I still played by the rules when the experts said to stay away from you. So I waited 9 long months. I made it the whole way through summer without you. Then, come early March when my baby was born, I got you back. Nom nom nom. So, imagine my absolute astonishment when I found out my local Maccas' sundae machine seems to be permanently broken. I'm not sure how much "food" related business comes their way, but surely scrumptious desserts such as yourself make up the bulk of their business. For the 3rd time this week, I have driven up to drivethru and found out the machine is broken. On one trip where I did eventually succeed in getting you, it took almost 15 minutes to get you in my car. "Sit in the waiting bay" she said. "I'll bring it straight out" she said. Then, after she unceremoniously handed my order through the window, I realised you were wrong. Where were your M&Ms? Why were you the wrong size? I was forced to get out of the car and walk back to the drivethru window because by some stupid redesign there is no access back into the restaurant from the drivethru side. I sat back in the car to wait again. Then realised she didn't give me any straws either. How hard is it... really? What is a McDonald's without a sundae ready to be consumed within minutes of the craving hitting? It is really an indictment on the McDonald's brand. Not actually exaggerating here. GP Maccas has a reputation for being one of the worst in the area... wait, Australia... wait, the world. I have travelled near and far and have never seen so many CONSTANT mistakes and such a perpetually broken sundae machine. I've been quiet for too long. I need to speak up. The place is a disgrace. I've had one failed sundae mission too many. I'm not going back. There, I said it. Don't bother offering me a voucher for a free sundae unless it is for another McDonald's. Chances are, I'd never get to redeem it at Glenmore Park anyway. Shame shame shame.
Dear McDonald's Sundaes... oh how I missed you while I was pregnant! Even though I didn't believe all that hype about you being made of pig fat, I still played by the rules when the experts said to stay away from you. So I waited 9 long months. I made it the whole way through summer without you. Then, come early March when my baby was born, I got you back. Nom nom nom. So, imagine my absolute astonishment when I found out my local Maccas' sundae machine seems to be permanently broken. I'm not sure how much "food" related business comes their way, but surely scrumptious desserts such as yourself make up the bulk of their business. For the 3rd time this week, I have driven up to drivethru and found out the machine is broken. On one trip where I did eventually succeed in getting you, it took almost 15 minutes to get you in my car. "Sit in the waiting bay" she said. "I'll bring it straight out" she said. Then, after she unceremoniously handed my order through the window, I realised you were wrong. Where were your M&Ms? Why were you the wrong size? I was forced to get out of the car and walk back to the drivethru window because by some stupid redesign there is no access back into the restaurant from the drivethru side. I sat back in the car to wait again. Then realised she didn't give me any straws either. How hard is it... really? What is a McDonald's without a sundae ready to be consumed within minutes of the craving hitting? It is really an indictment on the McDonald's brand. Not actually exaggerating here. GP Maccas has a reputation for being one of the worst in the area... wait, Australia... wait, the world. I have travelled near and far and have never seen so many CONSTANT mistakes and such a perpetually broken sundae machine. I've been quiet for too long. I need to speak up. The place is a disgrace. I've had one failed sundae mission too many. I'm not going back. There, I said it. Don't bother offering me a voucher for a free sundae unless it is for another McDonald's. Chances are, I'd never get to redeem it at Glenmore Park anyway. Shame shame shame.
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